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© 2015 by Wild Nocturna LLC

Shipping Policy

DOMESTIC SHIPPING:
I ship Wednesday through Friday- USPS first class and provide tracking information for all US and

International bound packages. Expedited shipping is available upon request.

INTERNATIONAL SHIPPING:
Your order will be shipped Wednesday through Friday. I cannot guarantee specific delivery dates for international orders.

A tracking number is provided with every USPS order. It's important to note that sometimes International packages are held by customs, which is beyond my control. Therefore, your package could take anywhere from 7-10 days to 4+ weeks with standard shipping. I cannot be responsible for packages once they leave the US. I am more than happy to upgrade your shipping method so that it includes more accurate tracking information and insurance in case of loss; please contact me for more information on this.

*****IMPORTANT INFORMATION FOR INTERNATIONAL CUSTOMERS****
All customs duty fees and taxes are the responsibility of the buyer. Customs duties, taxes, VAT, brokerage fees, handling fees or tariffs could be applied to your package at the discretion of your local customs officers or post office. I do not have any control over customs and the packages they randomly inspect, and packages I ship are no more likely to be inspected than any other package.

►I do not mark international orders as "gift" and I do not undervalue the contents of the package on the customs form as that is against the law and I could face heavy fines and/or lose my business license. Please do not ask me to break the law.


►This duty calculator link might be helpful:
Calculate Import Duty & Tax

Please contact me if your country is not listed for shipping and I will be glad to assist.

I am also happy to arrange for local pick up.

Return & Exchange Policy

RETURNS & EXCHANGES:

  • You have 14 days to return an order after receiving it.

  • If the product you received is not what you expected, please contact me before returning the item.

  • Unless arrangements are made with me, you cover the cost of the return.

  • Please note that exceptions may apply for the return of certain custom-made, hygienic and other products.

  • If you have any questions, please contact me.

 

INSTRUCTIONS FOR RETURNING ITEMS:

  • If you wish to make a return, please send me an e-mail, or a message via email containing your name, order number and a specification of which items that the return relates to. Please do not return items without confirmation of the return from me.

  • Ship the items for return within 14 days of the date of the notification.

  • You are responsible for any damage incurred by items during the return shipment. I therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.

  • If possible, please provide me with a tracking number for the return shipment.

  • If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. I am not responsible for any charges imposed on packages returned by Customs.

  • Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.

  • If the product or packaging is used or damaged, I reserve the right to deduct any depreciation in value when refunding the product.

 

All inquiries: wildnocturna@gmail.com

Payment Method

PayPal is currently the only form of accepted payment. PayPal is the safest way to pay for both me and you. Please take the time to confirm your address with Paypal before submitting a payment. This helps to avoid payment and shipping difficulties. If you provide the wrong address, all return shipping fees are your responsibility.